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Terms of use

TERMS OF DELIVERY

The company "BUKETEXPRESS" delivers fresh flowers and gifts to Kiev, Ukraine and around the world for more than 20 years. Our experience and knowledge ensures quality and rapid order performance. No matter how far your dear people are, coordinated work of managers, florists and couriers of "BUKETEXPRESS" will help them to feel your attention.

Taking into account specific features of flower delivery in different countries, "BUKETEXPRESS" offers an individual approach to each customer.

 

Delivery in Kiev and region:

We accept orders and deliver in Kiev 24/7/365

Delivery in Kiev from 8:00 to 20:00 is free.

Delivery in Kiev from 20:00 to 8:00 is 200 UAH, regardless of the order amount.

Delivery to the exact time cost 200 UAH extra.

Minimum delivery time is 2 hours. But we can faster!

Delivery in Kyiv region is possible from 8:00 to 20:00.

Minimum delivery time is 2 hours. Shipping costs is from 100 UAH.

Delivery of gifts and other goods is possible only with the bouquets and other floral products of "BUKETEXPRESS".

We reserve the right to call the recipient before delivery. We do not inform the recipient about flowers, keeping a surprise.

If the delivery address is incorrect or the recipient is absent at the scheduled time, the bouquet will be returned to the office to clarify the situation. Re-delivery will be made for additional fee.

If the customer refuses to re-deliver, price of the order will not be refunded.

Depending on the season and supply, the availability of certain types of flowers can be limited. We will warn you in case of replacement.

 

Delivery in Ukraine:

Delivery in Ukraine is carried out from 8 to 20.00

Delivery time is minimum 3 hours after the order is processed by manager.

Exact time of delivery is not guaranteed, but will be considered as a wish.

We deliver in Ukraine in 489 cities.

Shipping cost is from 80 UAH.

Shipping cost in cities that are not listed on the website has to be checked with the managers.

Please note that sweets, balloons, soft toys, cards and decorations may vary from those specified on the website.

Our partners may call the recipient before the delivery.

"Free photo" service is not guaranteed, but will be considered as a wish.

If the delivery address is incorrect or the recipient is absent at the scheduled time, the bouquet will be returned to the office to clarify the situation. Re-delivery will be made for additional fee.

If the customer refuses to re-deliver, price of the order will not be refunded.

Depending on the season and supply, the availability of certain types of flowers in some regions may be limited. In case of replacement, we will warn you.

Claims to order are accepted within 3 days after delivery.

 

Delivery around the world:

Delivery around the world is carried out from 9 to 18:00, except Sundays (in some countries - except Fridays and Saturdays, as well as the days of state and religious holidays).

Delivery time - 1 day. Ask our managers about urgent deliveries.

Delivery is made in 188 countries of the world.

Shipping cost is included in the price of bouquet.

In some countries we can deliver additional products: chocolates, champagne, soft toys.

"Free photo" service is not available.

Our partners may call the recipient before the delivery.

If the delivery address is not correct or the recipient is absent at the scheduled time, managers will operatively contact you to solve the situation.

You can cancel the order only up to the moment of transfer it to the partners.

Depending on the season and supply, the availability of certain types of flowers in some regions may be limited. Partners reserves the right to replace some flowers with the equivalent value, keeping the composition.

Delivery report comes within 24 hours after the order.

Claims to order are accepted within 3 days after its performance.

 

Delivery during the holidays:

We recommend to make orders in advance before 14 February and 8 March.

In Kiev during the holidays deliveries are made before 13.00 and after 13.00, in coordination with the recipient at the day of delivery. We promise to keep the surprise!

Shipping cost to the exact time is 200 UAH extra.

Delivery in Ukraine and the world is carried out only during the day, without the possibility to specify the exact time of delivery.

On 14 February and 8 March we reserve the right to replace some flowers with the equivalent value, keeping the composition.

Delivery report comes within 24 hours after the order.

"Free photo" service is not guaranteed.

 

We understand that there could be a human factor or force majeure. If the order was delivered not in time, you are not satisfied with its performance or quality - please contact our managers, we will find a solution.

 

Please contact us with any questions, we are always happy to help you!

 

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