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BUKETEXPRESS complies with legal requirements and guarantees the safety of confidential information received from buyers.

 This section sets out our principles of working with confidential information - what data we receive and for what purpose, how we save it and what rights our clients have in this regard.


What data do we save?

 If you place an order in our store, we receive and store the personal data you provide: name, phone number, delivery address, email.  This information enables us to fulfill your order.

 Storing your email allows us to keep you informed of the status of your order.  In addition, this is how we will inform you about changes to our policy.

 For your convenience, we save the bouquets and gifts that you added to the basket.

We do not store payment card details.  This data goes directly to the payment system of your choice.  Their privacy policies are available on their respective websites.

 Why do we store data? 

We use all the personal data received from the buyer for one purpose - for the quality execution of the order.The provision of the above information is not a legal requirement, and no buyer may be required to provide personal data.  At the same time, we note that failure to provide a delivery address and / or phone number makes it impossible to fulfill the order.

 Registration and provision of personal data to the BUKETEXPRESS online store allows the buyer to receive a number of advantages:

1. Making an order through the BUKETEXPRESS website online.

2. Saving time and simplifying the next orders.

3. Participation in the bonus program.

4. View order history.

5. Receiving personal and promotional offers that may interest you.

 In addition, collecting personal and general demographic data about customers allows us to improve customer service and customer service, improve the structure and operation of the online store, and offer a wider range of products that will meet the needs of customers.



 The privacy of each client is extremely important to us.  We appreciate your choosing our service and strive to justify your trust.

We use industry best practices to protect personal information.  All information is obtained, stored, disclosed, modified and destroyed as appropriate.

Unfortunately, so far no system used to transfer and store data can guarantee 100% information security.  If you believe that your personal data is no longer protected, please contact us.

 Transfer of personal data

 All personal information we receive is confidential.  We do not share personal data with third parties, unless it is necessary to fulfill an order, prevent or combat fraud.

 We do not disclose or sell your personal information.

 We can disclose personal information only if we are obliged to do so in accordance with the law.

 Transfer of information abroad

Since BUKETEXPRESS provides delivery services to 188 countries of the world, we may transfer personal data of customers to service providers in these countries, if necessary for order fulfillment.  Thus, the buyer agrees to transfer personal information to countries outside Ukraine, where the rules for protecting information may differ.


When using the online store, you may be asked to store cookies.  Saving them allows the system to recognize the computer on subsequent connections and not send new registration requests.  In addition, this data is used to obtain analytical information (for example, the number of visits to the site), to save the contents of the shopping cart and purchase history.

You can refuse to receive cookies through the settings of your Internet browser.  To learn more about cookies, please visit

 How long is the data stored?

 We do not limit the storage period for personal data of buyers.

 When a client visits our site, we also receive user data: the Internet protocol (IP address) of the computer, the date and time of the visit, the address of the site from which you came to our site.  This information is used to optimize and improve the service, change and improve the structure of the site, and the like.  Such data is not subject to long-term storage and is deleted after analysis.

 Client rights

Everyone who has registered on the BUKETEXPRESS website has the right to know what personal data we store and process.  In addition, the client has the right to: change personal data at any time;  correct errors in personal data;  delete data.  This can be done through the buyer's account on our website.You can revoke consent to the processing and storage of personal data, at the same time, this does not change the legality of the processing and storage of data until the consent is revoked.

 You can unsubscribe from the mailing list.

 Saving children's data

We do not collect or process personal data from children under 13 years of age.  If parents (guardians) become aware that the child has provided our company with personal information without their consent, they must contact us - and such information will be deleted.


How to contact

For processing, storage and deletion of personal data, please call 0-800-21-54-55.

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